FAQs

Roja Mail is a virtual mailbox service that allows you to receive, scan, and forward your physical mail securely and conveniently. Perfect for expats, travelers, and businesses operating in Spain.

When you sign up, you'll receive a dedicated Spanish address. Mail sent to this address is securely processed, and we notify you via email. You can choose to have your mail scanned, forwarded to a verified address, or securely stored.

Our services are available to individuals, businesses, and expats who need a reliable virtual mailbox in Spain.

In most cases, your virtual address is set up the same day you sign up. However, activation depends on how quickly you complete the required verification process, including providing valid ID and proof of address.

Mail Scanning: View scanned images of your mail online.
Mail Forwarding: Have your mail sent to a verified address.
Mail Storage: We securely store your mail for a limited period.

No, we do not accept, handle, or post any illegal or prohibited items. Additionally, we cannot accept mail that requires the recipient's own signature (e.g., registered mail or items requiring personal pickup or in-person ID verification). It is the customer’s responsibility to ensure that mail sent to their virtual address complies with legal regulations.

Yes, we accept packages on your behalf. However, the contents must comply with all legal and postal regulations. Prohibited items and mail requiring a personal signature will not be accepted. Any items bigger than A4 must be agreed in advance, by emailing us at hello@rojamail.com

Mail that contains prohibited items or requires a recipient’s personal signature will be rejected and returned to the sender.

Yes, you can switch your plan type at any time. Log in to your account dashboard, select the new plan you’d like to switch to, and follow the prompts. Any applicable changes in pricing will be prorated based on your current billing cycle. If you have any issues, feel free to contact us at hello@rojamail.com for assistance.

Simply register on our website, provide your details, and complete the verification process, which includes submitting valid ID and proof of address.

Verification ensures compliance with Spanish postal regulations and guarantees the security of your account.

Yes, but mail forwarding is only available to verified addresses. You must complete the verification process for each forwarding address.

Our pricing depends on the plan you choose.

Yes, mail forwarding fees depend on the size, weight, and destination of the mail. These costs will be displayed before forwarding.

We accept all major credit/debit cards and online payment platforms such as PayPal.

Absolutely. We prioritize the security and confidentiality of your mail. All handling and scanning occur in a secure facility.

We may share your information with trusted third-party providers for verification purposes. For more details, refer to our Privacy Policy.

We work with reputable couriers, including Correos, DHL, FedEx, and UPS.

Delivery times depend on the courier and destination. Estimated delivery times are:

• Spain: 2-4 business days
• EU Countries: 5-10 business days
• International: 10-15 business days

Yes, if tracking is available, we’ll provide the tracking details once your mail has been dispatched.

Check your account dashboard for updates. If you believe there’s an issue, contact us at hello@rojamail.com, and we’ll investigate.

Click "Forgot Password" on the login page, and follow the instructions to reset your password.

Yes, you can cancel your subscription at any time via your account dashboard or by contacting us.

You can reach us at:

• Email: hello@rojamail.com